Terms and Conditions

Terms & Conditions

In these conditions “the company” and “The Health Store Online” means representation of Sky-Fit Ltd. “The agreement” means these conditions together with any contract in which they may be incorporated by reference or otherwise. “Goods” refers to all orders placed with The Health Store Online.

1 Ruling Conditions

Unless special terms are explicitly agreed in written correspondence, all contracts of sale made by the company are subject to those conditions. The company accepts the customer’s order of goods upon these terms to the exclusion of any printed terms or conditions of the customer, which shall not form part of the agreement. Acceptance of goods from the company shall be conclusive evidence before any court or arbiter that these conditions apply thereto.

2 Quotations and Prices

Quotations are not binding on us until we have accepted an order in writing and we reserve the right to revise quoted prices and charges in the event of any change in our costs and/or prevailing conditions between the date of quotation and the date of despatch. The acceptance of our quotation or price must be accompanied by sufficient information to enable us to proceed with the order forthwith otherwise our quotation or price shall be subject to amendment by us to cover any increase in cost which takes place after acceptance.

3 Payment

a) Payment is accepted via Stripe. Goods will be dispatched by our distribution centre upon receipt of confirmation of payment from Stripe. In the event of any card payment failures, the customer agrees to make alternative payment for goods ordered via the online store.

b) Unless specifically agreed in writing, payment is due upon ordering of goods.

4 Delivery and Shipping

a) Unless otherwise specified in our quotation or contract, carriage will be charged on all orders.

b) Goods are despatched on or before the date of invoice and no responsibility is accepted for delays in transit. Every effort will be made to keep to any dates specified but the company accepts no liability in case of failure to do so unless it has given an express undertaking in writing to affect delivery within a specified time. Delivery is deemed to have taken place once the buyer has signed for the goods.

c) If you select the Royal Mail shipping option, please note this isn’t a signed for service and we can’t accept any claims with regards to delivery or damage of the goods.

d) Items in your order that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

e) International Shipments which are returned to The Health Store Online undelivered – the customer will be charged for the cost of the original shipment, on top of the restocking fee.

5 Non Delivery and shortages

a) Customers are requested to examine all goods delivered upon arrival and to advise carriers representative concerned, at time of receipt, of any apparent damage, shortage or irregularity. Claims for incomplete, damaged or defective goods must be made to us, in writing, within 24 hours from date of delivery.

b) If the goods are not delivered within 14 days of the company’s invoice you must notify The Health Store Online in writing.

6 Defects and Returns

a) All sales are final.

b) Our sales to you are non-returnable. Returns will only be accepted if there is a fault with the goods, in an event of a product recall or an error on our part.

c) In the event of any article being defective in materials or workmanship when delivered we undertake or replace or at our option repair the article free of charge. Our liability is limited to such replacement or repair, which shall be deemed a complete fulfilment of our contract.

d) We shall be under no liability whatsoever for any consequential damage, loss or other expenses whether arising out of contract, negligence or otherwise.

e) In the event of any complaint or any other article being defective in materials or workmanship when delivered, notification must be made to us immediately and we are to be allowed a reasonable time to enable us to replace or repair any article, providing that all defective articles are returned to us in the state in which they were supplied by us. We shall be under no liability for defective parts damaged in transit whether due to unsatisfactory packaging or otherwise.

f) No compensation will be given for any glass damages.

g) Returns will not be accepted from purchasers for reasons such as incorrect ordering, products that were not to your taste, that do not fit your allergen requirements or any items that have been opened or tampered with.

h) Customer pays for the return postage on any items

7 Value Added Tax

All prices are exclusive of value added tax where applicable, which will be charged at the current rate.

8 Telephone Calls

Our telephone calls may be monitored or recorded for quality assurance and training purposes.

9 Customer Services Enquiries

If you have a customer services enquiry regarding your order, please use the following methods of contact:

Telephone No. 0121 745 3566 (voice mail)  Email: admin@thehealthstoreonline.co.uk Mobile: 07747 634 710

If you are not satisfied with service being provided please email kim@thehealthstoreonline.co.uk

Customer service-related matters should not be posted on social media or any other type of public forum – in the event that complaints are made public prior to settlement, the customer loses rights to any claims, returns or compensation for complaints made.

 10. Allergens

It is entirely the customers responsibility to check all packaging, ingredient labels and brand websites of goods to ensure that products purchased are suitable to consume in line with their allergies and intolerances. The Health Store Online is a retailer and affiliate of independent food companies, and accepts no responsibility for the manufacturing, mislabelling or packaging of any goods sold online or through the physical shop.

We market products using information supplied to us via API from our wholesalers, and in the event that they haven’t published sufficient or correct information for us to display on our website regarding allergens, the responsibility of checking the food for allergen lies entirely with the customer and consumer of goods. The Health Store Online accepts no responsibility for claims made regarding allergens, and in the event that you are unsure if a product is suitable for consumption, a request must be made in writing to The Health Store Online so we may supply you with contact details of the manufacturer for further exploration and confirmation from source of product suitability.   

The manner in which products have been grouped together on The Health Store Online using categories and tags, does not indicate the products suitability in relation to allergens.

Categories and tags are meant for guide and marketing purposed only.

Only information displayed on the actual physical product label should be deemed suitable and correct when taking allergens into consideration. In the event that an image isn’t displayed on The Health Store Online to show product label and allergen information, we respectfully ask that you request the manufacturers details in writing via email so you can check the products suitability before purchasing.

The customer accepts all responsibility regarding allergens.

11 Governing Law and Jurisdiction

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of this agreement. By ordering through The Health Store Online or purchasing good directly through our bricks and mortar premises, you are agreeing to these terms and conditions. A breech in any of these terms and conditions may result in a termination of supply.